nonok's Privacy Policy & Data Protection

1 Introduction

nonok is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes what information we collect when you use the nonok platform, how we use it, and how we keep it secure.

This policy applies to nonok's website, mobile version, and all related services. By using our platform, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any term of this policy, please refrain from using our platform.

2 Data Collection

nonok collects information from you in two ways — (a) information you voluntarily provide, and (b) information collected automatically through your use of the platform.

2.1 Directly Provided Information

During account registration, verification, and use of services, you may provide the following information:

• Full name and date of birth
• Mobile number and email address
• Bangladeshi National ID (NID) or passport number (for identity verification)
• Payment information — bKash, Nagad, Rocket, or Upay mobile number, or bank account details
• Residential address where applicable

2.2 Automatically Collected Information

When you use the nonok platform, our system may automatically collect the following information:

• IP address and device information (model, operating system, browser)
• Login time, session duration, and activity logs
• Transaction history — deposit, withdrawal, and betting records
• Device language and timezone settings
• Information obtained from cookies and similar tracking technologies

3 Use of Data

nonok uses collected information only for the following legitimate purposes:

3.1 Account Management & Service Delivery

• Creating, verifying, and maintaining your account
• Processing deposit and withdrawal transactions
• Running gaming services without interruption
• Providing technical support and customer service

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorized access and fraudulent activity
• Complying with Anti-Money Laundering (AML) policies
• Ensuring the integrity of the platform and fair play

3.3 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Planning new features and services

3.4 Communication

• Sending important account-related notifications
• Sending transaction confirmation messages
• Informing you about promotional content and offers with your consent

4 Data Storage & Security

nonok uses industry-standard technologies and practices to protect your personal information. Each of our data security measures is as follows:

4.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between our platform and servers is protected via SSL encryption, preventing interception of data in transit.
• Encrypted Storage: Sensitive data — particularly payment-related data — is stored on servers in an encrypted state.
• Firewall & Access Controls: Access to our servers and databases is strictly controlled — only authorized personnel may access data on a need-to-know basis.
• Two-Factor Authentication: Multi-level verification is required for internal system access.

4.2 Organizational Security

• Regular data protection training provided to staff
• Data access managed on a least-privilege basis
• Regular security audits conducted

4.3 Data Retention Period

Necessary data is retained for as long as your account is active. Even after an account is closed, certain data may be retained for a defined period in accordance with applicable law, for purposes of legal obligations, dispute resolution, and fraud prevention. Once that period has passed, data is securely deleted or anonymized.

5 Sharing Data with Third Parties

nonok never sells or rents your personal information. However, data may be shared with third parties in the following limited and necessary circumstances:

5.1 Service Provider Partners

Some trusted third-party services are used to operate our platform, such as payment processors (bKash, Nagad, Rocket, Upay, and banking partners), technology service providers, and game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe). These partners receive only the information necessary to provide their specific services and are bound to comply with our privacy standards.

5.2 Legal Obligations

nonok may be required to disclose information to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, we provide only the minimum information necessary.

5.3 Business Transfers

If nonok undergoes a merger, acquisition, or sale of assets, user data may form part of the transferred assets. We will notify you appropriately before any such change.

5.4 With Your Consent

Beyond the circumstances listed above, nonok does not disclose your information to any third party without your explicit consent.

6 Cookie Policy

Cookies are small text files that your browser stores on your device when you visit our website. nonok uses the following types of cookies:

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They are used to maintain login sessions, verify security tokens, and store your preferences. Disabling these cookies will prevent the platform from working properly.

6.2 Functional Cookies

These cookies store your language preferences, display settings, and personalized experience data, so you do not have to reconfigure your settings every time you log in.

6.3 Analytics Cookies

We collect statistics to understand platform performance — which pages are used most, where issues occur, and so on. This information is analyzed in anonymous or aggregated form.

6.4 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may prevent some important platform features from working.

7 Your Rights

nonok believes you have full rights over your own data. Your key rights are described below:

7.1 Right to Access

You may at any time ask what information nonok holds about you, why it is held, and how it is being used. This request can be made through our support team.

7.2 Right to Rectification

If there is any incorrect or incomplete information in your account, you may request a correction. We will update the information as quickly as possible.

7.3 Right to Erasure

You may request that your personal data be deleted. However, certain data must be retained for the applicable legal period to fulfill legal obligations (such as AML records and transaction records).

7.4 Right to Object to Processing

You may object to any specific use of your data — in particular for marketing purposes. If you let us know this preference, we will act accordingly.

7.5 Right to Data Portability

In certain cases, you may request your data in a structured, commonly usable format.

8 Protection of Minors

nonok's services are for persons aged 21 and above only. We do not knowingly collect or process information from any minor.

Age verification procedures are followed during the account registration process. If we become aware that a minor has used our platform, their account will be closed immediately and the associated data will be deleted.

If a parent or guardian believes their child has used nonok, please notify our support team immediately.

9 Policy Changes

nonok may update this Privacy Policy from time to time — due to changes to the platform, legal obligations, or the addition of new services.

For significant changes, we will provide a clear notice on the platform and, where necessary, inform you by email. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

We always display the "Last Updated" date at the top of this page so you can easily see when the policy was last revised. If you wish, we can provide a summary of the previous version upon request.

10 Contact Us

If you have any questions, concerns, or complaints about the Privacy Policy, please get in touch with us. nonok's support team is available 24 hours a day, 7 days a week.

We will respond as quickly as possible after receiving your request. For privacy-related requests, we will verify your identity before taking the necessary action — this is done for your own protection.